About STANDING ROOM ONLY (SRO) Concerts
While most concerts here are all reserved seating "listening room" style, we host a few SRO shows. SRO shows have limited VIP seating with most patrons having standing room only tickets. SRO shows are loud (but not painful). Think "Rock Club Vibe". Dance?-You bet! Shout?-Sure! Sing along?-Of course (best if you actually know the words). Have a rousing great time and leave with a smile on my face?-Certainly!
What's the capacity for an SRO show? 160
You say you have limited seating for VIP table seats. How's that work? We have 40 VIP seats at tables that line the perimeter of the room. These generally sell out quickly and go for $10 extra. The balance of tickets available are standing with no tables or chairs. VIP Table Seats are community seating. Tables have four chairs/tall stools. You can purchase any quantity of VIP table seats.
What's a SRO ticket? - Standing. Stand anywhere. Dance if you'd like. Normally SRO ticket holders congregate right in front of the stage. Near the back of the room are several high top cocktail tables (no chairs) that offer a place to set down your beverage. These are community tables, so no one "owns" those tables. Feel free to gather around them with other guests, or just set your beverage down for a while.
What style of music are SRO shows? Generally full bands. Loud! Rock or perhaps progressive modern blue grass-ish. Unlike our "listening room" shows, we don't ask you to limit your conversations. Think "Rock Club Vibe".
What time are the SRO shows? This can vary, but usually shows start at 8:30pm with doors opening an hour prior to the show at 7:30pm. Best to always check the website though. We don't pay attention to show times on 3rd party sites including the artists' sites and neither should you.
I have an SRO ticket instead of a VIP table seat ticket, but don't think I can stand for the whole show. Can I have a chair? - No, sorry. The only chairs in the venue are at the VIP table seats. If you don't think you can stand, your solution is (1) Buy early and get VIP table seating, or (2) consider coming to our "listening room" shows instead. Please don't ask for a chair as we cannot provide one.
I'm in a wheel chair. Can I just sit in my chair? Yes! Anywhere in the standing room area. If you purchased a VIP table seat and would like to move from your own chair to our chair, we'll store your chair out of the way. If you need your own chair during the show, let our bartenders know and we'll bring it to you.
Is the venue ADA accessible? Yes. There is a ramp on the south side of the building that leads you in through the back doors on the east end of the room. Restrooms are ADA compliant. We strive to create an amazing concert experience for all our guests.
Do you serve alcohol? Food? Yes to alcohol. No to food. We have a full bar with domestic, import and craft beers plus several choices of hard ciders. We have several selections of reasonably priced red and white wines personally chosen by the owners. We also serve a wide array of premium spirits and mixed drinks. Our well drinks tend to be a bit more upscale than most bars. We're not a bar with music, but we're a music venue that has a bar we like to say. We also offer soft drinks and juices. Water is free. On a final note, we hate plastic. It sucks to drink out of a plastic cup and it's not good for the environment. Beer, wine, and mixed drinks should always be in appropriate glassware we think.
No food or beverages may be brought into the venue. Alcohol drinks cannot be taken out of the
venue. Exception: If you purchased a bottle of wine and haven't
finished it, we can cork it for you take home.
You may also purchase wine or bottled/can beer to go.
Is there an age limit to attend? All of our concerts are adult-focused. Under 17 must be accompanied by parent or legal guardian. Caveats: We don't advertise as "family-friendly" although a show may be. We're serving alcohol. We never censor artists. So…use your best judgement.
How can I find out about show schedules and get VIP seats which tend to sell out quickly?
Complete schedule at www.SevenStepsUp.com
You may also see posters around the area and announcements on social media.
Here's Best Way to be sure you get the seats you want:
First, join our Runamoker Club. A $200 annual fee gets you pre-sale privileges for all shows before seats are offered to the public. Club members can purchase up to 8 tickets during the presale period. We also offer two concerts each year that are FREE to attend for club members plus one guest.
Second, be sure you're a subscriber to our e-newsletter so you hear about shows when they're announced. Just text the word: concert to 66866 and it's easy to subscribe.
Third, buy as soon as you hear about a show you want to attend.
Can we take photos and videos during the show? Yes, unless a band specifically restricts the use of audio/video recording devices. Please move back in the room to take photos/videos, as the use of recording devices is annoying for those behind you. They'd rather look at the band than your digital blue screen. If you do take a photo, turn off any flash…it's not effective anyway beyond about 8 or 10 feet.
Consider putting your camera/cell phone away for the evening and immersing yourself in the music. Record every detail of the experience in your head. One of our tag lines: MUSIC ON. WORLD OFF. We believe this is how to create a magical evening.
The venue itself or the artist may take some photos/videos or we may hire a professional service. These will normally appear on Facebook after the show and you can download from there.
Can I bring in food and/or my favorite beverage? NO! No food or beverages may be brought in from outside the venue.
We bought tickets and
now can't attend. Can we have a refund? Officially, no. All sales are final. We encourage you to sell or make a gift of
your tickets to friends, relatives, neighbors, or random strangers. For sold out shows, we usually have a
"Waiting List" for people wanting tickets.
If the show is sold out, we'll try to help you sell your tickets to
those on the Waiting List up to the day of the show. Concert days, however, are "balls to the wall"
for all of us and we won't be able to help resell your tickets on day-of-show. If you give tickets away, or resell them,
tell them to just give your name at check-in.
Do you accept credit cards? Yes. All major credit cards can be used to purchase tickets or beverages at the show. Artists selling merchandise may or may not accept credit card payment (most do). If not, there is an ATM machine inside at the north entrance.
Where do we park and what does it cost? Parking is free and adjacent to the building's north side or directly across Jackson Street to the west.
Is there nearby
overnight lodging? Our lodging
partners are close by. Holiday Inn is
1-mile to our west. 616-846-1000. Tell them you're coming to a concert at Seven
Steps Up and during the off-season you'll get a discount. You must show ticket confirmation at check
in. In nice weather it's about a 20
minute walk down the bike path along the Grand River.
Bella Mia Bed & Breakfast is 2/10 of mile to our east on East Savidge/M104. https://www.bellamiabandb.com/ or call 616-283-1005. Register online and use code name: 7StepsUp@BellaMia! for a discounted rate. You must show ticket confirmation upon check-in. About a 5-minute walk.
Can I help your sound engineer during the show? NO! NO! NO! Not really a question we get asked; just something some people want to do during a show. Please note that our sound engineers have dangerous contagious diseases while working in the sound booth and they are totally deaf to spoken words from patrons. Our sound engineers are formally trained professionals and do not require nor want your help.
Must I have an advance ticket or can I buy at the door? Most shows have tickets available at door. Some shows sell-out prior to the show. Follow us on Facebook and you'll see announcements if a show is sold out. To get the best seats though, buy early when tickets go on sale.
Unlike our listening room shows, SRO show tickets generally have a small service fee. Day of show tickets generally are a few dollars more than advance tickets.
What happens if a concert is canceled? We try to contact you via email and/or phone number to let you know. Usually, a canceled show gets rescheduled. We give you the options to get a full refund or keep your current seats for the new date. Sometimes it takes a while to work out a new date, so you can wait for the announcement of the new date before you decide what to do.
Can I bring my gun to a show? No! Because we are licensed by the state to sell alcohol, it's our option to disallow any guns in the venue. That's the option we chose. Leave your gun in the car or at home (locked we hope).
What is the Runamoker Club? It's an annual membership club that provides certain benefits to club members. Each announced show has a early "runamoker" period during which only club members may buy tickets before tickets go on sale to the general public. Other benefits include some free shows during the year and special discounts on merchandise. Click the link for "Join the Club" on our home page for more information or to purchase a membership.
What's a 7-Pack? It's a package bargain for 7 tickets for
$100. The 7 pack tickets are not
eligible for use for every show.
Typically the eligible shows are emerging artists…always great shows but
maybe they're not (yet) hugely famous nationwide. 7-Packs will be available to purchase soon. If a show is eligible for you to use your
7-pack ticket(s) it will be noted on the website ticketing page.
Do I need to print tickets that came to me in an email? We try to be as "green" as possible, so there's no need to print tickets. Just stop at our check-in table when you arrive and give us the name of the purchaser. We'll give you directions to your seat. EASY!
Do you rent out the venue for private events? Yes. Subject to availability. Check out our FAQ section about private events. Or call our events manager at: 616-930-4755 or send email to email@example.com for details. See the "About Private Events" page for more information.
How do I convey some comments, criticism or praise? –
Our preferred method for any criticism,
complaints, or comments is an email sent to firstname.lastname@example.org. If you want to praise us (our hope and goal),
you can do it in an email or splash it on the internet anywhere you chose. Your freedom of speech rights allow you to
post anywhere—we hope you are tactful. Suggestions to improve the experience at
our shows are always welcome. We'll
always try to respond. Sometimes it
takes a while because of our busy lives.
Please be patient.
A final note. Our ticketing system automatically sends you a confirming email with e-tickets attached. These often end up in your spam/junk folder. Look there if you don't see them in your in-box. To make sure they go to your in-box and not your spam folder, please add us to your contacts using this email address: email@example.com. All of this is true too if you reset your password in your account and can't find the temporary password email.
Thank you for supporting live music in Spring Lake,
Gary & Michelle Hanks, owners